The purpose of this policy is to explain how CleanCo may collect and use personal information in connection with the operation of our business.

CleanCo is committed to protecting any personal information that may be collected by us. This includes personal information disclosed to us when individuals browse or use our website.

This Privacy Policy sets out how we comply with our obligations under the Privacy Act 1988 (Cth) (Privacy Act) and under the Australian Privacy Principles (APPs).

What personal information does CleanCo collect?

We only collect personal information that is necessary for one or more of our functions or activities.

The personal information we collect about you may include (but may not be limited to) your name, email address, location, contact details and information relating to your dealings with CleanCo and our clients.

For recruiting purposes, the information we collect may include personal information that you include on your resume and information that you submit as part of your application, or through any subsequent background checks or verifications in connections with your recruitment. This may include:

  • your date and place of birth;
  • your reference and background check information (including verification of your identity, your eligibility to work in Australia and if required, your visa and/or passport details and police checks and financial crime related checks);
  • a description of your gender;
  • whether you are of Aboriginal or Torres Strait Islander origin;
  • whether you have a language other than English as your first language;
  • whether you have a disability; and/or
  • your occupation (including your education and/or work history and professional memberships or qualifications).

In addition, CleanCo may collect other information about you when you interact with our website, such as your Internet Protocol (IP) address, browsing pattern on the CleanCo website, click stream data, HTTP protocol elements, and the status of cookies placed on your computer by CleanCo.

This Privacy Policy only relates to your personal information and does not relate to any aggregated, de-identified or other information that may be developed or created internally by us, provided that no individual is identified or reasonably identifiable from that information.

How we collect personal information

We usually collect personal information directly from an individual unless it is unreasonable or impracticable to do so. We may collect personal information directly from you when you:

  • complete a form (including submitting a query via the ‘contact us’ page on our website);
  • use our website;
  • engage with us via a third party website (eg, Seek); and/or
  • contact us (including in writing, electronically or via telephone);

In some circumstances we may collect your information from third parties. For example, where you apply for a role with us, we may collect personal information from recruitment consultants, your current or previous employers, universities, program providers and others who may be able to assist us in our decision as to whether to offer you employment.

Recording telephone conversations

When applicable, telephone conversations with CleanCo’s trading and financial risk and settlements teams may be recorded to evidence transactions with energy counterparties. Our energy counterparties have consented to the recording of telephone conversations in our ISDA Master Agreements with them and prior individual consent is obtained before recording commences. We confirm that we will only use the information recorded in these telephone conversations for the purposes of evidentiary transactions with energy counterparties and will not disclose the information in the telephone recordings to anyone else, except where required or authorised by law or where consent has been obtained from the counterparty.


Cookies are small packets of information that are stored by your web browser. They are put on your web browser by the websites that you visit. These packets of information do not contain personal information, but they do allow us to know if you visit the same website twice or if you visit related websites.

With respect to cookies on your browser, we do the following:

  • We only use cookies where they are necessary for our services or where you have provided your express or implied.
  • We respect your wishes, and you can inspect, delete, or block any cookies used by us by selecting the appropriate control in your web.
  • Wesupporttechnologiesthathavebeendevelopedandarebeingdevelopedforyourwebbrowserthatallow you to be more selective about the cookies that your web browser will accept. 

If we are unable to collect your personal information

Generally, you have no obligation to provide any information requested by us. If you choose to deal with CleanCo anonymously or withhold the requested information, we may not be able to provide you with the services that depend on the collection of that information. If you are seeking employment with CleanCo, we may not be able to process your application.

How we use and disclose personal information

The purposes for which we may collect, use or disclose your personal information include to:

  • effectively conduct our business and perform our internal operations, including managing our contractors;
  • maintain our relationship with you, including providing information and services;
  • maintain our records and internal reports, including the fulfilment of any legal requirements;
  • assess an applicant’s suitability for employment with us;
  • ensure safety and compliance with CleanCo’s reporting systems, including complying with all legislative and regulatory requirements;
  • analyse CleanCo’s services and business needs with a view to developing new or improved services and business practices;
  • respond to an enquiry or request for information; and
  • resolve a complaint

We may disclose personal information about you in connection with these purposes to:

  • our employees, agents and external advisers (such as lawyers, auditors, accountants and financiers); or
  • our service providers, contractors or organisations who provide service to us in connection with our business, such as mailing operations, billing and debt recovery functions.

We will not sell, rent or trade your personal information.

Where we disclose your information, we will take reasonable steps to ensure that these organisations are bound by confidentiality and privacy obligations in relation to the protection of individuals’ personal information.

How we protect the security of personal information

We generally host and store our data (including personal information) electronically in our IT systems. We may also store personal information in hard copy paper files. We take reasonable steps to protect the personal information that we hold from misuse, loss, unauthorised access, modification or disclosure. We have physical and electronic security systems, and we limit who can access your personal information.

Overseas transfer and storage of personal information

We may from time to time disclose your personal information to third party suppliers and service providers located overseas (including providers for the operation of our websites and/or our business). The countries to which we usually disclose personal information to, include: the United States, Europe and Singapore.  Before we disclose any personal information overseas (including through software and cloud-based solutions), we will take steps as are reasonable to ensure that the overseas recipient does not breach the APPs.

How personal information can be accessed and corrected

Under the Privacy Act you have a right to access, or request that we correct, the personal information that we hold about you.

It is our goal to ensure that the personal information that we hold is accurate, complete, relevant, not misleading, timely and secure. In order for us to meet this goal, you should ensure that you promptly advise us:

  • if there is any change to any of the details you have provided to us; or
  • if it comes to your attention that we possess certain information about you that is not correct, accurate, complete, up-to-date or relevant, so that we can continue to provide the services that we have agreed.

You can contact us on the details below to obtain further information on how to:

  • request access to the personal information that we hold about you; or
  • request that we correct the personal information that we hold about you where the individual considers that the information that we hold is not accurate, complete or up to date.

We will use all reasonable efforts to correct the information that we hold about an individual unless we consider that the Privacy Act or another relevant law permits or requires us to withhold the information or not make the correction.

If an individual requests us to provide them with access to personal information that we hold about them, we will provide such information within a reasonable time. We may require proof of the individual’s identity before permitting access to or changing their personal records.

There is no charge for requesting access to, or correction of, personal information.

If we cannot provide an individual with access to their personal information, or cannot correct it if requested, we will provide a written notice of our reasons for refusal.

Additionally, under the Information Privacy Act 2009 (Qld), individuals may also have a right to be given access to, and apply for amendment of, any documents received or brought into existence by CleanCo to the extent the document contains the individual’s personal information. This applies to the functions of CleanCo or any subsidiary companies of CleanCo in so far as those functions relate to CleanCo’s community service obligations (as defined under the Government Owned Corporations Act 1993 (Qld)).


An individual can make a privacy related complaint by contacting us on the details below. We will usually respond within 30 days unless it is unreasonable in the circumstances for us to do so. Individuals may also lodge a complaint with the Office of the Australian Privacy Commissioner.

Changes to this policy

We reserve the right to make changes to this Privacy Policy, from time to time for any reason. Any changes to our policy will be displayed on our website. It is your responsibility to check the website from time to time, and before providing further personal information to us, in order to determine whether there have been any changes.

How to contact us about privacy

If you would like to contact us in relation to anything concerning this Privacy Policy, or if you think that we have breached any aspect of this Privacy Policy, then please contact us at You can also write to us at:

The Privacy Officer
CleanCo Queensland Limited
Level 18
140 Creek Street


The following definitions apply to this policy:

CleanCo: CleanCo Queensland Limited
Personal information : As defined by section 6 of the Privacy Act: ‘information or an opinion (about an individual, or an individual who is reasonably identifiable), whether the information or opinion is true or not and whether the information or opinion is recorded in a material form or not’.

Document governance

Title: Privacy Policy
Approved by: Chief Executive Officer
Periodicity of review: 2 years unless otherwise required
Approved: 11 December 2023 v4

Version control

Version        Date                        Description                                                                                                        Approved By
 1                   May 2019                Initial document                                                                                                 Board
 2                  October 2020        Review and consolidation of CleanCo’s Governance Document Hierarchy    Board
 3                  December 2021      Annual review and update of address                                                              Board
 4                  December 2023     Periodic review and update of approval delegation to CEO                           CEO